Frequently Asked Questions
Starting something new can bring up a lot of questions. At Healing 180 Counseling, care is personalized to your needs, values, and goals. Whether you are seeking emotional support, personal growth, or faith-based guidance, you will be met with compassion, respect, and a pace that feels right for you.
In-person counseling sessions are provided in a private office setting in Surprise, AZ, near Loop 303 and Bell Road.
Below are answers to some of the most common questions to help you feel more informed and at ease as you begin.
Who do you work with?
Clients served include adults (18+) navigating trauma, anxiety, emotional overwhelm, and life transitions. Each session is tailored to your individual experiences, goals, and what matters most to you.
Do I have to be a Christian to receive services?
No. Services at Healing 180 Counseling are open to individuals of all backgrounds and beliefs. Faith-based support is available for those who desire it, but it is never required. All care is grounded in compassion, professionalism, and respect for your individual values and goals.
Do you accept insurance?
Please reach out directly to discuss current payment options and coverage.
What is your private pay rate?
Private pay sessions are $155 per session.
How do I schedule an appointment?
Appointments can be scheduled online or by reaching out through the contact page. After submitting your request, you will receive a follow-up to confirm availability and next steps.
What should I expect during my first session?
The first session is an opportunity to get to know you - your goals, concerns, and what you hope to gain from counseling. It is a relaxed and supportive conversation where we will explore how to best work together and determine the right path forward.
What is your availability?
Appointments are available on weekdays, with limited evening availability. Please reach out to discuss current openings.
How long are sessions, and how often will we meet?
Sessions typically last 50 minutes. Frequency is based on your needs and goals. Some individuals benefit from weekly sessions, while others meet biweekly or as needed. This will be discussed and tailored to what feels most supportive for you.
What is your cancellation policy?
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Late cancellations or missed appointments will be charged the full session fee.
Is what I share kept confidential?
Yes. Your privacy is protected by confidentiality laws and professional ethics. There are a few legal exceptions, such as situations involving risk of harm or abuse, which will be explained during your first session.
Emergency Support
If you are experiencing a mental health emergency or feel at risk of harm to yourself or others, please call 911 or go to your nearest emergency room.
You can also contact the Suicide & Crisis Lifeline by dialing 988, which is available 24/7.
Local crisis support is also available through EMPACT Suicide Prevention Center at 1-480-784-1500.
Healing 180 Counseling is not a crisis service and may not be able to respond immediately to urgent situations.
If you have additional questions, you are always welcome to reach out.