Frequently Asked Questions
Starting something new can bring up a lot of questions. At Healing 180 Counseling, care is personalized to your needs, values, and goals. Whether you are seeking emotional support, personal growth, or faith-based guidance, you will be met with compassion, respect, and a pace that feels right for you.
In-person counseling sessions are provided in a private office setting in Surprise, AZ, near Loop 303 and Bell Road.
Below are answers to some of the most common questions to help you feel more informed and at ease as you begin.
Who do you work with?
We work with teens and adults who may be feeling overwhelmed, stuck, anxious, or uncertain about how to move forward. Counseling is personalized to your unique experiences, goals, and what matters most to you.
Do I have to be a Christian to receive services?
No. Services at Healing 180 Counseling are open to individuals of all backgrounds and beliefs. Faith-based support is available for those who desire it, but it is never required. All care is grounded in compassion, professionalism, and respect for your individual values and goals.
Can I request Christian counseling?
Yes. Christian counseling is available for those who would like to incorporate their faith into the counseling process. We thoughtfully integrate biblical principles with evidence-based therapy while respecting your individual beliefs and goals. Faith-based counseling is always your choice and is never required.
Do you accept insurance?
We accept select commercial insurance plans. Insurance participation varies by therapist, so please contact us to discuss your coverage options.
Please note that we do not participate with Medicare or Medicaid plans.
If we are not in network with your insurance, we're happy to provide a superbill that you may submit to your insurance company for possible out-of-network reimbursement. Coverage and reimbursement depend on your individual insurance benefits.
What is your private pay rate?
Private-pay rates vary depending on the therapist you see. Please reach out for current rates, insurance information, and availability. We are happy to help you find the option that best fits your needs.
How do I schedule an appointment?
Appointments can be requested by completing the Let's Connect form below. Once we receive your request, we'll reach out to discuss availability, answer any questions you may have, and guide you through the next steps.
What should I expect during my first session?
Your first session is an opportunity for us to get to know one another. We'll discuss what brings you to counseling, your goals, and any questions you may have. Together, we'll begin developing a plan that feels supportive, personalized, and aligned with what matters most to you.
What is your availability?
Appointments are available on weekdays, with limited evening availability. Please contact us to discuss current openings and scheduling options.
How long are sessions, and how often will we meet?
Sessions typically last 50 minutes. The frequency of counseling is tailored to your needs and goals. Some individuals benefit from weekly sessions, while others meet biweekly or as needed. Together, we'll determine a schedule that best supports your progress.
What is your cancellation policy?
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Late cancellations or missed appointments will be charged the full session fee.
Is what I share kept confidential?
Yes. Your privacy is protected by confidentiality laws and professional ethics. There are a few legal exceptions, such as concerns about safety or abuse, which will be explained during your first session.
Need Immediate Help?
If you are experiencing a mental health emergency or are at immediate risk of harming yourself or someone else, call 911 or go to your nearest emergency room immediately.
You can also contact the 988 Suicide & Crisis Lifeline by calling or texting 988, available 24 hours a day, 7 days a week.
If you are in Arizona and would like local crisis support, you may also contact EMPACT – Suicide Prevention Center at (480) 784-1500 for crisis intervention and support.
Please note that Healing 180 Counseling is not a crisis service and may not be able to respond immediately during emergencies.
Still have questions? We'd be happy to help. Simply complete the Let's Connect form below, and we'll be in touch soon. We'll be glad to answer your questions and help you determine whether Healing 180 Counseling is the right fit for you.